Refund policy

Return & Refund Policy – 01sports

Thank you for shopping with 01sports. We want you to have a great shopping experience. Please read our return and refund policy below.

Returns

We accept returns within 7 days of receiving your order, provided that:

- The item is unused, unwashed, and in its original condition.
- All original tags and packaging are still attached.
- The item is not damaged by the customer.

Non-Returnable Items

The following items cannot be returned or exchanged:

- Jerseys with custom names or numbers.
- Items that have been worn, washed, or damaged after delivery.
- Items returned without their original tags or packaging.

Size Exchange

Please check our Size Guide before placing your order.

If you receive the wrong size due to our mistake, we will arrange an exchange at no additional cost.

If you ordered the wrong size, you may request an exchange within 7 days, subject to stock availability. Shipping charges for the exchange may apply.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with clear photos of the product and packaging. We will review the issue and provide a suitable solution, including a replacement or refund if applicable.

Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

If approved, your refund will be processed to your original payment method within 5–10 business days, depending on your payment provider.

Shipping charges are non-refundable unless the return is due to our error.

Order Cancellation

Orders can be cancelled before they are shipped. Once an order has been dispatched, it cannot be cancelled.

If you have any questions about returns, exchanges, or refunds, please contact our customer support through our Contact page or WhatsApp. We are happy to assist you.